Business CRM Strategy Consultant (Salesforce)

TL;DR

Business CRM Strategy Consultant (Salesforce): Defining CRM visions and roadmaps to solve digital transformation issues for clients with an accent on customer journeys, business process optimization, and technical specifications. Focus on translating complex business requirements into workable CRM solutions and leveraging AI-related topics to drive business growth.

Location: Brussels, Belgium. Unable to provide a work permit for this position.

Company

hirify.global is a global management consulting group specializing in digital transformation, strategy, and data science.

What you will do

• Define CRM visions and roadmaps, acting as a strategic advisor for project implementations.
• Analyze customer journeys and business processes to identify improvements across sales, marketing, and service areas.
• Gather business requirements and translate them into technical CRM solution specifications.
• Manage relationships with stakeholders across Marketing, Sales, Service, and IT departments.
• Contribute to internal offer development by interpreting CRM innovations and challenges.
• Explore market needs and present proposals to drive business growth.

Requirements

• Master's Degree.
• 0 to 3 years of experience in strategic, business analysis, or product owner roles within CRM projects.
• Experience with Salesforce or other CRM tools.
• Proficiency in service design methodologies (personas, customer journeys, service blueprints).
• Trilingual proficiency: Dutch, French, and English.
• Must possess a valid work permit for Belgium (employer cannot provide sponsorship).

Nice to have

• Salesforce certifications.
• Knowledge of Agile and experience acting as a Scrum Master.

Culture & Benefits

• Entrepreneurial work environment in a fast-growing global company.
• Opportunity to leverage a global network and participate in cross-selling initiatives.
• Equal opportunity employer focused on performance and competence.