Customer Service Specialist II

TL;DR

Customer Service Specialist II: Handling complex customer inquiries and resolving issues with growing independence to ensure high satisfaction. Focus on CRM management, interdepartmental coordination, and mentoring new team members to improve service processes.

Location: Onsite in Tokyo, Otemachi

Company

hirify.global is a global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

What you will do

• Address complex customer inquiries and complaints.
• Update and maintain customer accounts within the CRM system.
• Coordinate with internal departments to resolve escalated issues.
• Provide tailored product and service recommendations to customers.
• Assist in onboarding and training new team members.
• Compile and report common customer feedback to management.

Requirements

• Must be based in or able to work onsite in Tokyo, Japan.
• Intermediate problem-solving skills for complex customer issues.
• Proficiency in CRM systems and navigation.
• Strong time management and multitasking abilities.
• Experience in peer mentoring or training support.
• Ability to collaborate effectively across departments.

Hiring process

• Interviews will be conducted in-person to assess individual skills and communication.
• Use of AI tools or external prompts during the interview process is strictly prohibited and grounds for disqualification.
• Candidates may be required to appear onsite at the office as part of the recruitment process.