Customer Care Specialist (Retail Operations)

TL;DR

Customer Care Specialist (Retail Operations): Managing end-to-end order fulfillment and customer support for retail and wholesale channels with an accent on process optimization and stakeholder coordination. Focus on ensuring 100% on-time delivery, resolving warranty claims, and maintaining high customer satisfaction standards in a fast-paced international environment.

Location: Tokyo, Japan (Onsite)

Company

hirify.global is a global leader in design, dedicated to creating sustainable and equitable spaces that reflect the needs of the 21st century.

What you will do

• Manage day-to-day order processing for retail, wholesale, and eCommerce channels.
• Coordinate with suppliers and logistics teams to ensure 100% on-time delivery.
• Handle warranty claims and service requests to meet client expectations.
• Build and maintain strong relationships with internal and external stakeholders.
• Report on key performance indicators (KPIs) regarding order fulfillment and customer reliability.
• Collaborate with international manufacturing and sales teams to streamline operations.

Requirements

• Minimum 5 years of experience in customer fulfillment and delivery, preferably in retail or wholesale.
• Proficiency in both Japanese and English (written and verbal).
• Strong organizational skills and ability to work in a high-pressure environment.
• Commercially focused with a results-oriented mindset.
• Experience working in an international environment with high cultural awareness.
• Proficiency in Microsoft Windows standard applications.

Culture & Benefits

• Commitment to design for the good of humankind.
• Inclusive work environment that values diversity and equal opportunity.
• Focus on sustainability and equitable future initiatives.
• Opportunities to work within a global, collaborative team structure.