Customer Care, Retail Operations

Location: Tokyo, Japan

Company

hirify.global designs furniture and places intended to support a more sustainable, equitable, and people-centered future.

What you will do

• Manage daily orders from retail, wholesale, eCommerce, and store customers, including orders placed through the US system.
• Coordinate with suppliers and logistics teams to ensure order fulfillment and on-time delivery.
• Process warranty and service claim orders and coordinate timely replacements.
• Work with store, retail, wholesale, and eCommerce stakeholders to deliver effective customer support.
• Build relationships with internal and external customers and support customer satisfaction targets.
• Report fulfillment, delivery, reliability, and complaint KPIs while contributing to continuous process improvement.

Requirements

• At least 5 years of experience leading customer fulfillment and delivery, ideally in a store, retail, or wholesale organization.
• Proficient in Japanese and English, both written and spoken.
• Strong customer service orientation with commercial and results-focused thinking.
• Highly organized, energetic, independent, and able to work under pressure.
• Comfortable working independently, collaborating with stakeholders, and operating in an international environment with strong cultural awareness.
• Strong proficiency with standard Microsoft Windows applications.

Culture & Benefits

• Purpose-driven work focused on designing for the good of humankind.
• Collaboration across Japan, North America, China, and international manufacturing and brand teams.
• Commitment to diversity, inclusion, equal opportunity, and reasonable workplace accommodations.
• Work environment built around the values of making a difference, being extraordinary, and working better together.