Content Management Associate (Knowledge Specialist)

TL;DR

Content Management Associate (Knowledge Specialist): Managing and maintaining the BL Brain knowledgebase by resolving internal queries and conducting proactive research with an accent on licensing nuances and regulatory compliance. Focus on ensuring data accuracy, auditing knowledge repositories, and supporting cross-team projects to facilitate seamless client operations.

Location: Must be based in the USA and able to work in a hybrid model (eight days a month in the closest office within 50 miles).

Salary: $29,200 – $48,900 USD

Company

hirify.global is a global leader in professional information, software solutions, and services for the healthcare, tax, accounting, financial, and legal sectors.

What you will do

• Resolve internal queries regarding knowledgebase issues and licensing nuances.
• Update and maintain the BL Brain knowledgebase through data recapture and research.
• Communicate with government agencies to assist with business license research.
• Conduct audits to identify and remedy outdated or missing data.
• Collaborate with marketing and adjacent teams to support project completion.
• Assist with structural maintenance and troubleshooting of the knowledgebase.

Requirements

• Must be legally authorized to work in the United States without employer sponsorship.
• Minimum 1 year of experience in an administrative role.
• Minimum 1 year of experience in business compliance, legal, business licensing, or government agencies.
• Proficiency in Windows-based environments, including Microsoft Office Suite and Adobe PDF.
• Strong organizational, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.

Culture & Benefits

• Comprehensive health benefits including Medical, Dental, and Vision plans.
• Financial security through 401(k) and FSA/HSA programs.
• Work-life balance support with vacation, sick time, and paid parental leave.
• Commuter benefits and tuition assistance plans.
• Collaborative environment focused on professional growth and domain expertise.