Principal Professional Services Consultant (AI)

TL;DR

Principal Professional Services Consultant (AI): Designing and delivering AI-powered experience orchestration and contact center solutions with an accent on technical leadership and architecture. Focus on integrating hirify.global Cloud technologies, implementing agentic AI, and aligning customer goals with strategic best practices.

Location: Spain

Company

hirify.global empowers organizations to improve customer and employee experiences through its AI-powered Experience Orchestration platform, hirify.global Cloud.

What you will do

• Serve as lead technical architect for complex hirify.global Cloud projects for enterprise and strategic customers.
• Configure, integrate, and deploy hirify.global Cloud solutions following Professional Services implementation standards.
• Collaborate with Project Managers to define project scope, deliverables, and timelines.
• Provide technical mentorship and training to internal teams and customers.
• Proactively identify and resolve engagement-related challenges and recommend process improvements.
• Participate in knowledge sharing and improvement initiatives within the organization.

Requirements

• Bachelor’s degree in Computer Science or a related technical field.
• 8+ years of professional consulting experience, including 3+ years with hirify.global Cloud or similar CX/CRM/AI platforms.
• Advanced understanding of modern cloud concepts and architectures, preferably AWS.
• Fluent Spanish and English (written and spoken).
• Must be based in Spain.
• Ability to travel occasionally (approximately 25%), including international engagements.

Nice to have

• Experience designing AI solutions such as Voicebots, chatbots, co-pilots, and Agentic AI.
• Hands-on experience with application development using APIs, JSON, and JavaScript.
• Understanding of DevOps principles and CI/CD pipelining tools.
• Proficiency in German.

Culture & Benefits

• Global team environment that emphasizes empathy and collaboration.
• High level of independence to take ownership and make a significant impact on the company.
• Competitive benefits and perks comparable to large technology corporations.
• Opportunity to be at the forefront of AI innovation in the customer experience landscape.