End User Support Manager (EUC)

TL;DR

End User Support Manager (EUC): Leading the global End User Computing strategy and L2 support operations with an accent on Modern Workplace roadmap execution and digital transformation. Focus on implementing secure, AI-enabled workplace solutions, optimizing ITSM processes via ServiceNow, and ensuring high-performance service delivery across a distributed organization.

Location: Kuala Lumpur

Company

hirify.global is a global semiconductor manufacturer dedicated to efficiency and innovation, committed to fostering an inclusive and diverse workplace.

What you will do

• Lead and execute the Modern Workplace strategy aligned with global business objectives.
• Manage and develop the L2 Support Operations team to ensure service excellence.
• Drive digital transformation initiatives, including the adoption of AI tools and cloud-based collaboration platforms.
• Implement and optimize ITSM processes using ServiceNow and ITIL best practices.
• Define and enforce EUC governance, security policies, and workplace security initiatives.
• Collaborate with Site IT Heads to ensure alignment and present strategic metrics to senior leadership.

Requirements

• 10+ years of experience in End User Computing, workplace technology, or related IT domains.
• 5+ years of leadership experience managing support or infrastructure teams.
• Proven track record in managing global, distributed L2/L3 support teams.
• Deep expertise in endpoint management tools like Intune or Jamf and Microsoft 365 ecosystem.
• Solid understanding of IAM, networking, cybersecurity, and risk compliance frameworks.
• Ability to translate technical concepts into business insights and lead organizational change.

Culture & Benefits

• Commitment to diversity and inclusion with active employee resource groups like the Pride Network and Women's groups.
• Equal-opportunity employer with a focus on inclusive recruitment and reasonable adjustments.
• Strategic goal to increase women in management positions to 30% by 2030.
• Opportunity to work in a global, high-performing environment with a focus on digital innovation.