Support Representative

TL;DR

Support Representative (Customer Support): Providing technical assistance for POS software and Windows-based environments with an accent on troubleshooting application issues and managing support tickets. Focus on delivering responsive phone and email support to ensure minimal downtime for revenue-critical business operations.

Location: Must be based in the United States

Salary: $15.28–$20.35/hour USD

Company

hirify.global is a leading provider of vertical software and embedded payments technology dedicated to helping small and medium-sized businesses flourish.

What you will do

• Provide inbound phone and email support for POS software customers
• Troubleshoot application and basic Windows OS issues
• Accurately document, manage, and resolve support tickets
• Maintain individual ticket volume and productivity metrics
• Escalate complex issues while maintaining clear customer communication
• Participate in weekend and rotational coverage schedules

Requirements

• Must be based in the United States
• Experience supporting customers via phone and email in a technical or call center environment
• Working knowledge of Windows operating systems
• Familiarity with Microsoft 365 applications
• Basic understanding of Windows networking concepts
• General technical troubleshooting experience

Culture & Benefits

• Inclusive workplace valuing diversity of thought and background
• Opportunity to work in a growing company with over 1,900 employees
• Focus on professional growth and excellence
• Commitment to customer success and innovation