IT Help Desk Specialist (Software Support)

TL;DR

IT Help Desk Specialist (Software Support): Providing primary technical support for proprietary real estate software with an accent on diagnosing and resolving infrastructure and mobile application issues. Focus on delivering high-quality customer service, documenting interactions, and identifying product bugs to improve the user experience.

Location: Must be based in or commutable to Oklahoma City, OK. The role requires 90 days of full-time onsite training, followed by a hybrid schedule (1 day onsite, 4 days remote).

Salary: $35,600–$40,560 USD per year.

Company

hirify.global is a global provider of property intelligence and real estate ecosystem solutions, dedicated to making the industry faster and more people-centric.

What you will do

• Serve as the primary point of contact for IT infrastructure and software support.
• Diagnose and resolve technical issues in Windows and mobile (iOS/Android) environments.
• Provide technical guidance to end-users via phone and chat.
• Maintain detailed logs of all interactions and resolutions in the ticketing system.
• Identify bugs and suggest product enhancements to the development team.

Requirements

• Must be able to commute to the Oklahoma City office.
• Must complete 90 days of full-time onsite training.
• High School Diploma required (Bachelor’s Degree preferred).
• Previous Help Desk or technical customer support experience is highly preferred.
• Strong problem-solving, multitasking, and communication skills.

Culture & Benefits

• Flexible hybrid work model after initial training.
• Comprehensive health coverage including medical, mental health, and wellness support.
• 401(k) retirement plan with company match.
• Generous PTO, 11 paid holidays, and paid parental leave.
• Annual well-being stipend and tuition assistance.