General Manager, Global Business Services (AI)

TL;DR

General Manager, Global Business Services (Management): Shaping, scaling, and operating the global GBS model with an accent on digital transformation and enterprise performance. Focus on harnessing AI, automation, and analytics to re-imagine end-to-end global processes and deliver sustainable cost reduction.

Location: Manila, Philippines

Company

One of the world's largest tire companies, employing approximately 63,000 people across 49 facilities in 19 countries.

What you will do

• Define and execute the global GBS strategy, operating model, and transformation roadmap across all global locations.
• Lead enterprise-wide priorities including continuous improvement, E2E process design, and risk management to improve cost and quality.
• Drive digital transformation by implementing AI-enabled workflows, automation, and analytics for globally standard ways of working.
• Partner with global stakeholders to optimize and scale the GBS footprint across Bucharest, Costa Rica, and Manila.
• Provide executive oversight and site leadership for a GBS center, ensuring operational integrity, governance, and regulatory compliance.

Requirements

• 15+ years of progressive professional experience.
• 5+ years in senior leadership roles within global shared services or GBS environments.
• Bachelor’s degree required; Master’s degree preferred.
• Proven track record of leading enterprise-wide process improvement and large-scale change initiatives.
• Ability to operate and influence at scale across diverse regions, functions, and cultures.

Culture & Benefits

• Opportunity to be a core member of the GBS Global Leadership Team.
• Role focused on cutting-edge digital enablement and future-ready operating models.
• Work within a massive global infrastructure with significant enterprise impact.