Support Team Lead (Training/WFM/Quality)

TL;DR

Support Team Lead (Training/WFM/Quality): Managing team performance and operational support within a global business process management environment with an accent on coaching, feedback, and metric achievement. Focus on driving team productivity, ensuring quality standards, and managing administrative tasks for operational excellence.

Location: Must be based in Quezon City, Philippines (Onsite)

Company

hirify.global is a global leader in intelligent operations and transformation, providing AI-powered solutions across 10 industries with a workforce of over 66,000 employees.

What you will do

• Manage and monitor team performance against established metrics and goals.
• Provide effective coaching and constructive feedback to subordinates to drive development.
• Perform administrative tasks to support operational workflows.
• Lead teams to ensure the completion of monthly deliverables and tasks.
• Collaborate with stakeholders to maintain high standards of training, workforce management, or quality.

Requirements

• Must have at least 2 years of relevant experience in Training, Workforce, or Quality as a Team Lead or Manager.
• Completed at least 2 years in college.
• Strong problem-solving, decision-making, and analytical skills.
• Ability to lead teams and drive performance in a fast-paced environment.

Culture & Benefits

• Free HMO coverage from day 1, including domestic partners.
• Structured career path with internal progression opportunities.
• Skills training and professional development programs.
• Paid leaves and annual performance appraisals.
• Safe and supportive work environment.