Operations Team Lead (BPO)

TL;DR

Operations Team Lead (BPO): Managing team performance and operational support within a large-scale service environment with an accent on coaching, metric achievement, and administrative oversight. Focus on driving team productivity, ensuring quality deliverables, and fostering professional development in a high-growth corporate setting.

Location: Must be based in Alabang, Muntinlupa, Philippines

Company

hirify.global is a global leader in intelligent operations and transformation, providing AI-powered solutions across diverse industries including finance, healthcare, and travel.

What you will do

• Lead and manage team performance to achieve key metric goals and monthly deliverables.
• Provide effective coaching and constructive feedback to subordinates to drive professional growth.
• Perform administrative tasks to support operational workflows.
• Utilize analytical and problem-solving skills to make data-driven decisions.
• Ensure team alignment with organizational standards and operational excellence.

Requirements

• Must have at least 2 years of relevant experience in Operations, Training, or Workforce management as a Team Lead or Manager.
• Completed at least 2 years of college education.
• Strong problem-solving, decision-making, and analytical capabilities.
• Experience in Travel, Healthcare, Insurance, or Financial accounts is preferred.

Culture & Benefits

• Free HMO coverage for self and dependents from Day 1.
• Structured career path with internal progression opportunities.
• Access to professional skills training and development programs.
• Paid leaves and annual performance appraisals.
• Safe and supportive work environment.