Sr. Customer Quality Lead (Manufacturing)

TL;DR

Sr. Customer Quality Lead (Manufacturing): Leading customer-facing quality activities across the Americas with an accent on managing complaint resolutions and aligning global manufacturing standards. Focus on driving continuous quality improvement, analyzing performance data, and fostering cross-functional collaboration to ensure product excellence.

Location: Must be based in the USA (Waltham, MA; flexible and remote options available).

Salary: $125,000–$208,300

Company

hirify.global is a diversified industrial technology manufacturing company providing innovative solutions for the safe and efficient transfer of electrical energy across global markets.

What you will do

• Serve as the primary point of contact for all customer quality-related topics across the Americas.
• Lead customer communication during complaint investigations from initial feedback to final resolution.
• Collaborate with global manufacturing and quality teams to ensure alignment and timely issue resolution.
• Analyze quality testing results and provide actionable recommendations for process improvements.
• Identify trends, deviations, and opportunities for continuous quality improvement.
• Manage complex quality projects to ensure adherence to standards and business objectives.

Requirements

• Bachelor’s degree required.
• 7–10 years of experience in quality, manufacturing, or related fields.
• Strong analytical skills with the ability to interpret complex data and drive decisions.
• Excellent communication skills with experience interacting directly with customers.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset for working cross-functionally across global teams.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match and annual contribution.
• Flexible and remote work options.
• $850 Lifestyle Spending Account.
• Tuition reimbursement up to $20,000.
• Lean Six Sigma certification and career development opportunities.