Team Lead, AV Operations (AV)

TL;DR

Team Lead, AV Operations (AV): Leading classroom audiovisual technology support services across the Faculty of Medicine’s distributed education environment with an accent on operational readiness, service delivery, and team leadership. Focus on designing support models, managing technical escalations for complex AV issues, and ensuring service continuity across multiple learning sites.

Location: Onsite at hirify.global Vancouver Campus, Vancouver, BC, Canada

Salary: $8,305.08 - $12,952.33 CAD Monthly

Company

The University of British Columbia is a global center for research and teaching, consistently ranked among the top 20 public universities in the world.

What you will do

• Lead day-to-day operations of classroom AV technology support across academic campuses, clinical sites, and health authority partners.
• Develop and optimize AV support models, staffing coverage, and escalation pathways based on site needs and service demand.
• Act as the primary technical escalation lead for complex AV operational issues to ensure minimal disruption to scheduled teaching.
• Manage, mentor, and recruit staff, fostering a collaborative and motivated team environment.
• Collaborate with project teams to provide operational input on AV project planning, training needs, and asset management.
• Oversee vendor contract negotiations and serve as a Project Manager for AV-related hardware and software enhancements.

Requirements

• Undergraduate degree in a relevant discipline.
• Minimum of 5 years of related experience in AV/IT operations.
• Must be based in Vancouver, BC, Canada.
• Strong technical, analytical, and problem-solving skills for troubleshooting and repairing AV equipment.
• Demonstrated commitment to enhancing awareness and skills related to equity, diversity, and inclusion.

Nice to have

• University degree in Computer Science.
• Formal training or certifications in AV service management (e.g., Cisco, Crestron).
• Formal training in Project Management and Business Analysis.
• Prior managerial experience.

Culture & Benefits

• Full-time salaried staff position (Non-Union) with institutional stability.
• Opportunity to work within a world-leading academic and medical research environment.
• Focus on professional growth through structured mentoring and career planning.
• Inclusive workplace culture committed to diversity and equity.