Solution Performance Manager, Dealer Solutions (Automotive SaaS)

TL;DR

Solution Performance Manager (Automotive SaaS): Driving product adoption and optimizing dealership workflows for DMS, CRM, and marketing solutions with an accent on measurable ROI and operational efficiency. Focus on analyzing performance metrics, delivering data-backed recommendations, and coaching dealership stakeholders to maximize product value.

Location: Virtual US (Must be based in the United States). Travel required: 60-75%.

Company

hirify.global is a global leader in data and software services transforming the vehicle lifecycle into a connected digital experience.

What you will do

• Drive product adoption for DMS, CRM, Service, and Marketing platforms through usage audits and workflow optimization.
• Analyze dealership KPIs to provide actionable recommendations for improving technician efficiency, lead response times, and close rates.
• Lead virtual and on-site coaching sessions for dealership stakeholders including GMs and Fixed Ops Directors.
• Collaborate with Account Managers to present ROI storytelling during QBRs and support renewal readiness.
• Provide field insights to Product and Engineering teams regarding feature gaps, integration requests, and competitive intelligence.
• Coordinate onboarding workflows for new rooftops added through expansion.

Requirements

• 3–7+ years of experience in automotive SaaS, dealership operations, training, or consulting.
• Must be based in the US.
• Deep knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.
• Hands-on experience with automotive technologies such as DMS or CRM platforms.
• Strong skills in coaching, training, and data analysis.
• Ability to travel 60-75% of the time.

Nice to have

• Familiarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion).
• Experience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.).
• Background in BDC operations, service lane management, or dealership marketing.
• Proven ability to present insights to executive audiences.

Culture & Benefits

• Innovative culture dedicated to bringing the future of automotive technology to bear today.
• Opportunity to work with a global leader processing 300 million digital transactions annually.
• Consultative, data-driven work environment with high impact on customer success.
• Collaborative ecosystem involving Account Managers, Product, and Engineering teams.