Director, Customer Solutions (Auto Finance)

TL;DR

Director, Customer Solutions (Auto Finance): Delivering automotive data solutions to drive sustainable growth and client value with an accent on cross-functional collaboration between sales, marketing, and product teams. Focus on optimizing gross retention, identifying white space opportunities for data products, and guiding new product development based on client needs.

Location: Remote (USA)

Salary: $140,000 - $160,000 USD per year

Company

hirify.global powers auto-related decisions through proprietary data, advanced analytics, and deep industry expertise.

What you will do

• Drive gross retention goals by supporting the Customer Success team and meeting SLAs for over 600 accounts.
• Accelerate new business growth by identifying cross-sell and up-sell opportunities for automotive data products.
• Collaborate with Marketing to develop 12-month campaign plans and content for customer communities.
• Guide the Product team on new developments and enhancements by articulating client needs and competitive challenges.
• Develop new sellable solutions to attract new clients and increase the annual value of existing accounts.

Requirements

• Bachelor’s Degree (Master’s preferred).
• Extensive experience in the automotive finance industry, preferably in operations.
• Strong understanding of Used Vehicle Values and Residual values.
• Proven ability to influence and collaborate across multiple business units.
• Strong analytical, strategic thinking, and communication skills.
• Must be based in the USA.

Culture & Benefits

• Competitive annual salary range.
• Opportunity to lead in a newly created strategic position.
• Data-driven, innovative, and collaborative work environment.
• Commitment to a diverse and inclusive workforce.