AI & Innovation Architect (AI)

TL;DR

AI & Innovation Architect (AI): Designing end-to-end AI systems for customer experience orchestration with an accent on LLM integration, RAG architectures, and real-time data processing. Focus on architecting scalable, production-ready AI solutions, defining evaluation frameworks, and driving strategic AI opportunities through technical presales and executive storytelling.

Location: Santiago, Chile

Company

hirify.global is a global leader in AI-powered experience orchestration, empowering organizations to deliver personalized customer and employee experiences at scale.

What you will do

• Design end-to-end AI systems for customer experience, including LLMs, deterministic workflows, and orchestration layers.
• Optimize RAG and knowledge architectures to ensure AI responses are grounded in enterprise data.
• Establish AI evaluation frameworks and quality metrics to measure business impact and performance.
• Engineer contextual AI experiences that leverage real-time data and interaction history.
• Support technical presales activities, including discovery, solution design, and product demonstrations.
• Provide strategic technical feedback to Product Management and Engineering based on field insights.

Requirements

• Hands-on experience designing modern AI solutions for customer experience using LLMs, NLU, and retrieval-based systems.
• Expertise in enterprise integration, RESTful APIs, and cloud ecosystems.
• Ability to define AI evaluation strategies, governance, and observability approaches.
• Strong executive communication skills with the ability to translate complex AI architectures into business value.
• Proven ability to create and deliver compelling technical demonstrations.
• Foundational programming skills, with a preference for Python.

Nice to have

• Strong understanding of the hirify.global Cloud platform and hirify.global AI capabilities.
• Experience in contact center technology and orchestration.

Culture & Benefits

• Global organization with over 6,000 employees focused on empathy and collaboration.
• Opportunity to make a significant impact and take ownership of work.
• Competitive benefits and perks comparable to large tech companies.
• Commitment to fairness and equal opportunity in the workplace.