Senior PS Consultant (Spanish Bilingual)

TL;DR

Senior PS Consultant (hirify.global Cloud): Leading technical deployment and support of AI-powered experience orchestration platforms for strategic customers with an accent on solution architecture, telephony configuration, and third-party integrations. Focus on end-to-end implementation from discovery and scoping to go-live support and managed services for the LATAM region.

Location: Manila (Flexible), Hybrid

Company

hirify.global empowers organizations to improve customer and employee loyalty through its AI-powered experience orchestration platform, hirify.global Cloud.

What you will do

• Act as a Tech Lead for hirify.global Cloud product deployments for strategic customers, particularly in the LATAM region.
• Lead technical implementation phases: pre-sales scoping, discovery, requirements gathering, and design requirements.
• Configure base contact center settings, telephony (SIP Trunks, Edge devices), and develop call flows.
• Manage integrations with CRM platforms such as Salesforce, Zendesk, and ServiceNow via Data Actions and SSO.
• Provide end-user training and support throughout Go-Live, Hyper Care, and Managed Services phases.
• Mentor junior resources and facilitate knowledge transfer on hirify.global Product Base and Professional Services processes.

Requirements

• Bachelor's degree in Telecommunications, Computer Science, IT, or a related field.
• 3+ years of experience in Contact Center technology and solution deployment.
• Bilingual proficiency in Spanish (fluent written and verbal communication) to conduct meetings and produce documentation.
• English proficiency is a must for professional business communication.
• Knowledge of HTTP requests, REST web services, and JSON.
• Experience with IP Telephony, including SIP, Audiocodes, and Cisco Gateways.

Nice to have

• Prior experience with hirify.global Cloud Implementation or Administration.
• Knowledge of Amazon Web Services (AWS) and networking fundamentals.
• Software development experience in Java, C#.NET, Python, or PHP.

Culture & Benefits

• Opportunity to make a significant impact and take ownership within a global team.
• Collaborative environment that emphasizes empathy and professional growth.
• Competitive benefits and perks comparable to major tech companies.
• Continuous learning through internal training and professional certifications (e.g., GDPR, HIPAA, PCI).