Senior Service Delivery Consultant

TL;DR

Senior Service Delivery Consultant (FinTech): Delivering and supporting hirify.global Dimension services for financial clients with an accent on production support, client relationship management, and issue resolution within established SLAs. Focus on optimizing system usage, coaching junior consultants, and building long-term client partnerships in the APAC/EMEA regions.

Location: Hybrid working arrangement (2x/week) in Manila. Requires working on APAC/EMEA shifts, including occasional weekend/public holiday work and extended hours.

Company

hirify.global is the world's leading provider of integrated investment management solutions, an independent subsidiary of the Deutsche Börse Group, committed to innovation and client success in FinTech.

What you will do

• Serve as the key contact for clients regarding production support and manage client relationships.
• Build and maintain strong relationships with client personnel at various levels, including management.
• Examine and resolve challenges in hirify.global services within client production environments, ensuring prompt resolutions within SLAs.
• Assist client users with configuration updates and improvements, sharing insights for effective system use.
• Collaborate globally with hirify.global professionals to share knowledge and ensure efficient client solutions.
• Act as a coach and mentor, reviewing work of less experienced consultants and influencing practices.

Requirements

• Degree in finance, economics, mathematics, or computer science with knowledge of financial issues.
• Minimum 5 years’ experience within asset management, funds management, or custodian.
• Experience in operation and support of front-to-back investment management solutions.
• Strong prioritization skills and commitment to finding solutions.
• Fluent in English (spoken and written), with excellent client communication and presentation skills.
• Ability to work APAC/EMEA shifts, including occasional weekends/public holidays and extended hours.

Culture & Benefits

• Attractive salary, bonus scheme, and pension.
• Flexible working hours and a hybrid workplace model (2 days in office, rest remote).
• IP sprints (3 weeks/quarter) for skills development and company contributions.
• Personalized approach to professional development.
• Commitment to diversity, equal opportunity, and continuous employee growth.
• Certified as a Great Place To Work (Manila Delivery Center).

Hiring process

• Submit application in English via career site.
• Applications processed continually, CV consideration time is approximately three weeks.
• Exclude personal data (photo, age, non-professional info) from application to mitigate bias.
• Opportunity to provide feedback on the talent acquisition process.