Performance Manager

TL;DR

Performance Manager (Sales/Account Management): Managing a merchant portfolio for TFS and CC products to improve the service offer to travelers with an accent on delivering sales targets, contractual obligations at store level, and KPI-driven sell-out performance. Focus on training merchants, maximizing TFS and DCC business through IR/RR and hit-rate management, and using CRM plus business statistics analysis to drive action plans and store visits.

Location: Turkey - Istanbul HQ

Company

hirify.global manages merchant services for travelers through TFS and DCC products.

What you will do

• Deliver sales targets and account-specific contractual obligations and agreed store-level activities.
• Improve merchants’ knowledge and expertise with services through first and ongoing training.
• Drive sell-out objectives by maximizing TFS business (IR and RR management) and DCC business (hit rate management).
• Analyze, present, and discuss business statistics, then define and execute action plans.
• Plan, record, and report account-specific activities accurately using CRM.
• Conduct store visits aligned with the company segmentation model.

Requirements

• Proven sales capability.
• 1–2 years of experience with customer relationship management.
• Basic English, mainly for reading.
• Self-motivated, customer-focused, and target-driven with strong interpersonal and communication skills.
• Ability to use creative solutions to solve problems.
• Knowledge of MS Office products.

Culture & Benefits

• Work focused on measurable KPIs (turnover, TFS refund ratio, DCC hit rate).
• Account management responsibilities include training, store visits, and CRM-based reporting.
• Collaboration with Sales, Key Account, Online Academy, and FE organization functions.