Sr. Support Engineer (VMware)

TL;DR

Sr. Support Engineer (VMware): Providing expert-level remote support for mission-critical VMware components with an accent on complex troubleshooting, configuration, and incident resolution. Focus on maintaining high-availability environments, collaborating with global teams, and ensuring exceptional client satisfaction within a 24x7x365 support framework.

Location: Must be based in the United States and have US Citizenship.

Salary: $128,000–$160,000

Company

A global provider of end-to-end, mission-critical enterprise software support and managed services for Oracle, SAP, and VMware.

What you will do

• Evaluate and resolve complex customer issues using methodical troubleshooting for VMware components.
• Provide hands-on assistance to end users via remote connectivity and collaborative sessions.
• Create scripts to identify, analyze, and correct data issues.
• Advise clients on application functionality, capabilities, and configuration best practices.
• Document remediation steps, test results, and approvals thoroughly.
• Participate in a 24x7x365 on-call rotation and support clients during specific business hours.

Requirements

• Must be based in the United States and hold US Citizenship.
• 10+ years of experience across the VMware technology footprint.
• Technical expertise in vSphere, vCenter, vSAN, NSX, SRM, and Aria Suite.
• Demonstrable history of solving complex problems across multiple VMware components.
• Fluent English communication skills (verbal and written).
• Ability to work flexible hours, including evenings, weekends, and holidays.

Nice to have

• Expert knowledge of NSX and Tanzu.
• Experience with Dell VxRail, VCF, Aria Automation, Horizon View, or VMware TKG.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) program with company contributions.
• Generous Paid Time Off (PTO) and paid parental leave.
• Collaborative, global virtual team environment.
• Focus on professional growth and learning new technologies.