Staff Site Reliability Engineer (Collaboration Engineering)

TL;DR

Staff Site Reliability Engineer (Collaboration Engineering): Architecting and optimizing enterprise-scale collaboration and endpoint services with an accent on Microsoft 365 ecosystems, automation, and AI integration. Focus on defining SLIs/SLOs, reducing operational toil, and leading incident response to ensure high-quality, secure, and reliable user experiences across global platforms.

Location: Must be based in or able to commute to Orlando, FL (Hybrid: 4 days/week in-office)

Company

hirify.global is a global leader in media and entertainment, creating and distributing world-class content across film, television, streaming, and theme park destinations.

What you will do

• Define and operationalize SLIs/SLOs and error budgets for collaboration services like Teams, SharePoint, and Exchange.
• Engineer automation using PowerShell and Graph API to reduce operational toil and improve system self-healing.
• Lead incident response for high-severity events, driving triage, mitigation, and blameless post-incident reviews.
• Architect and scale global Microsoft Intune and Jamf Pro environments to maintain a hardened security posture.
• Develop and evolve observability strategies, including health dashboards, telemetry standards, and synthetic monitoring.
• Provide technical leadership by mentoring engineers, setting engineering standards, and influencing reliability roadmaps.

Requirements

• 12+ years of experience in reliability engineering, systems engineering, or large-scale collaboration operations.
• Deep expertise in Microsoft 365 (Teams, SharePoint, OneDrive, Exchange) and related dependencies.
• Strong automation skills with PowerShell and APIs (Microsoft Graph preferred).
• Proven experience defining SLIs/SLOs and operating an incident management program.
• Must be able to work on-site in Orlando, FL at least 4 days per week.
• Bachelor’s degree in Computer Science/Engineering or equivalent practical experience.

Nice to have

• Experience with AI engineering capabilities, platform design, and model lifecycle management.
• Knowledge of AI governance frameworks and enterprise security controls.
• Experience with cloud identity and access management (Entra ID, Conditional Access).

Culture & Benefits

• Commitment to an inclusive culture and diverse workforce.
• Opportunities to serve communities through a rich tradition of giving back.
• Access to industry-leading media and entertainment brands.
• Focus on professional development, mentorship, and technical leadership growth.