Principal Technical Support Engineer (COBOL)

TL;DR

Principal Technical Support Engineer (COBOL/Enterprise Server): Providing technical leadership and advanced support for COBOL and Enterprise solutions with an accent on resolving production outages and Severity 1 incidents. Focus on diagnosing complex system failures, collaborating with R&D for permanent fixes, and mentoring support engineers.

Location: AUS Melbourne Office (#LI-Remote)

Company

hirify.global provides mission-critical Enterprise Server solutions for modernized mainframe environments.

What you will do

• Deliver advanced technical support for Enterprise Server, Enterprise Developer, and Visual COBOL product families.
• Lead troubleshooting sessions and customer calls for production and Severity 1 issues.
• Analyze and resolve complex technical problems, developing reproducible test cases for R&D.
• Act as an escalation point for critical incidents and lead customer escalation meetings.
• Mentor and coach support engineers while contributing to the internal Knowledge Repository.
• Collaborate with Product Development, Sales, and Professional Services to address defects and facilitate service closure.

Requirements

• Solid hands-on experience with programming languages such as COBOL, PL/I, C/C++, and Java.
• Strong working knowledge of relational databases including DB2, SQL Server, MySQL, and Oracle.
• Proficiency with Windows and UNIX/Linux operating systems.
• Experience with mainframe technologies such as CICS, JCL/JES, and IMS.
• Ability to diagnose network connectivity issues and understand system security concepts.
• Excellent communication and stakeholder management skills, with the ability to remain calm under pressure.

Culture & Benefits

• Opportunity to work with a team of high-achievers in a growth-oriented environment.
• Commitment to diversity, equity, and equal opportunity employment.
• Support for employees with physical and mental disabilities.
• Collaborative environment emphasizing knowledge sharing and continuous learning.