Help Desk Support Specialist (Mexico)

TL;DR

Help Desk Support Specialist (IT Support): Providing high-quality technical support and resolving employee issues with an accent on hardware/software troubleshooting, user access management, and onboarding. Focus on maintaining high SLA standards, documenting technical solutions, and improving internal IT processes within a remote-first environment.

Location: Must be based in Mexico or Argentina

Company

hirify.global is an AI-powered marketplace for workforce development, providing over 50,000 skills courses to global enterprises.

What you will do

• Act as the first point of contact for investigating, troubleshooting, and resolving technical issues.
• Manage user access, hardware setup, and software provisioning for a remote workforce.
• Support employee onboarding processes and maintain internal support documentation.
• Identify root causes of recurring technical issues and propose prevention plans.
• Collaborate with Systems Engineering to escalate complex issues with thorough documentation.
• Contribute to IT process improvements and deliver peer training on support tools.

Requirements

• Must be based in Mexico or Argentina
• Strong communication skills and ability to support non-technical users.
• Experience with troubleshooting hardware, software, and login-related issues.
• Ability to work independently, gather information, and follow structured troubleshooting processes.
• Attention to detail and commitment to maintaining accurate ticket documentation.
• Proficiency in managing user lifecycle and endpoint support.

Culture & Benefits

• Remote-first work environment.
• Focus on performance-driven results and professional autonomy.
• Commitment to pay transparency, fairness, and equity.
• Opportunities to contribute to process improvement and team knowledge-sharing.