Solutions Engineer
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Solutions Engineer (IT Management/Cybersecurity): Supporting the sales team by delivering technical demonstrations and designing solutions for the IT Complete platform with an accent on MSP-focused technologies like PSA and RMM. Focus on managing the full pre-sales lifecycle, addressing technical objections, and validating solutions for customers across LATAM and North American markets.
Location: Must be able to work fully in-office in Medellín, Colombia
Company
is a leading provider of AI-powered IT management and cybersecurity software for Managed Service Providers and internal IT organizations worldwide.
What you will do
- Design and deliver high-impact technical demonstrations of the platform.
- Partner with Account Executives to identify customer pain points and engineer tailored technical solutions.
- Manage the full pre-sales lifecycle from discovery and demos to proof-of-concept coordination.
- Address technical objections and architecture questions throughout the sales process.
- Support the creation of technical responses for RFI/RFP submissions and proposals.
- Act as the voice of the customer by providing field feedback to product and engineering teams.
Requirements
- Fluency in English, Spanish, and Portuguese is required.
- Proven background in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role.
- Must be able to work fully in-office at our Medellín location.
- Strong experience in Windows environments with functional knowledge of macOS and Linux.
- Ability to articulate technical value to both IT admins and business stakeholders.
- Familiarity with the MSP ecosystem including PSA, RMM, security, and backup platforms.
Culture & Benefits
- High-growth, high-performance environment focused on innovation and results.
- Opportunity to work with a global leader in IT management software.
- Exposure to diverse markets across North America and Latin America.
- Collaborative culture that values accountability and continuous learning.
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