Senior Manager, Operational Excellence (Workforce Strategy & Planning)

TL;DR

Senior Manager, Operational Excellence (Workforce Strategy & Planning): Leading the evolution of workforce strategy and building scalable workforce management capabilities for patient services operations with an accent on capacity planning, resource optimization, and operational performance. Focus on driving cross-functional strategic initiatives, implementing data-driven decision-making frameworks, and scaling operational efficiency in a high-growth healthcare environment.

Location: New York, NY

Company

hirify.global is a fast-growing healthcare technology company building digital platforms to make prescription medications more accessible and affordable for patients.

What you will do

• Develop and evolve workforce models, staffing structures, and capacity planning frameworks across contact center and pharmacy operations.
• Build and lead a scalable Workforce Management function responsible for forecasting, scheduling, and real-time resource optimization.
• Identify and implement operational improvements using structured problem-solving to enhance service quality and efficiency.
• Leverage data to develop KPIs, dashboards, and business cases that inform leadership investment and resource prioritization.
• Lead high-priority cross-functional initiatives from strategy through implementation in partnership with Product, Engineering, Data, and Finance.
• Partner with technical teams to implement workforce management tools and automation solutions.

Requirements

• 8-12+ years of experience in operational strategy, workforce management, or business operations within high-growth environments.
• Demonstrated expertise in designing workforce operating models, forecasting, and capacity planning at scale.
• Strong analytical skills with proficiency in Excel, SQL, and BI tools like Tableau or Power BI.
• Proven track record of leading complex, cross-functional initiatives and delivering measurable business impact.
• Exceptional communication skills with the ability to influence stakeholders at all levels.
• Bachelor's degree in Business, Operations, Engineering, or a related field.

Nice to have

• Experience in healthcare, technology, or contact center operations.
• Certification or experience applying Lean, Six Sigma, or similar operational excellence methodologies.

Culture & Benefits

• Opportunity to impact patient outcomes at the intersection of healthcare and finance.
• Collaborative, cross-functional team environment focused on innovation and continuous learning.
• Work within a fast-growing company driving significant scale in the healthcare industry.
• Commitment to diversity and equal opportunity employment.