Information Specialist (Medtech)

TL;DR

Information Specialist (Medtech): Managing health and safety call intake for pharmaceutical and medical device products with an accent on accurate documentation and adverse event reporting. Focus on providing clear first-aid information to consumers and healthcare professionals while maintaining strict compliance with safety guidelines.

Location: Must be based in the United States. Supports remote work with an option for hybrid collaboration if located near a company office.

Company

hirify.global provides comprehensive consulting and operational solutions across the product lifecycle for biotech, medical device, and pharmaceutical organizations.

What you will do

• Answer incoming calls at the Health and Safety Call Center regarding human and animal health concerns.
• Document adverse events and product information accurately within the safety database.
• Provide appropriate first-aid information based on client specifications.
• Determine when calls require escalation to toxicologists or other specialized staff.
• Monitor for trends involving new products or emerging safety issues.
• Maintain high-quality customer service standards for both internal and external stakeholders.

Requirements

• Must be based in the United States.
• Current certification as an EMT, Paramedic, Veterinary Technician, or equivalent, or currently pursuing an advanced medical degree.
• Professional telephone etiquette with strong active listening and communication skills.
• Ability to translate complex medical information for diverse audiences.
• Proficiency in basic computer skills and keyboarding.
• Must be available to work a rotating schedule, primarily second shift, including weekends and holidays.

Culture & Benefits

• Commitment to diversity, equity, and inclusion in the workplace.
• Supportive environment that encourages innovation and collaboration.
• Equal Opportunity Employer with a focus on employee empowerment.
• Flexible work arrangements with support for remote and hybrid models.