Medical Information Client Manager (Team Lead)

TL;DR

Medical Information Client Manager (Team Lead): Overseeing medical information contact center operations and client success with an accent on regulatory compliance, adverse event reporting, and team mentorship. Focus on managing client deliverables, ensuring high-quality medical communication, and driving process improvements within a global life sciences environment.

Location: Must be based in the UK or the European Union (Home office based).

Company

hirify.global is a global provider of commercialization services for the life sciences industry, dedicated to creating a healthier world through innovative therapies and patient support.

What you will do

• Provide oversight for assigned clients, including implementation, ongoing management, and regular performance reviews.
• Manage and develop direct reports, providing mentorship and training to junior staff.
• Triage and respond to medical information inquiries from healthcare professionals and patients.
• Ensure compliance with adverse event reporting regulations and product quality complaint processes.
• Collaborate with internal teams to develop medical information content such as FAQs and scientific response documents.
• Monitor work processes to ensure adherence to service standards and client KPIs.

Requirements

• Advanced healthcare degree in Life Sciences or equivalent.
• Must hold a valid work permit in the UK or the European Union.
• 1–5 years of experience in Medical Information or the pharmaceutical industry.
• Proficiency in medical information database systems and Microsoft Office.
• Strong understanding of FDA/regulatory post-marketing adverse event reporting.
• Fluent English proficiency required.

Nice to have

• Experience in a Contact Center environment.
• Therapeutic expertise in Oncology, Hematology, Immunology, or Neurology.
• Project management and time management skills.
• Additional language skills.

Culture & Benefits

• Global organization with a focus on diversity, equity, and inclusion.
• Commitment to patient-minded values and professional development.
• Collaborative team environment with a focus on innovation and transparency.
• Opportunity to work in a high-impact role within the life sciences sector.