Associate Tech Support Technician

TL;DR

Associate Tech Support Technician (Fintech): Providing critical technical support and system monitoring in a NOC environment with an accent on hardware/software troubleshooting and user account management. Focus on maintaining system health, resolving technical issues, and facilitating efficient IT operations for internal employees.

Location: Must be based in or able to commute to Draper, UT (Hybrid)

Company

A leading FinTech provider of in-store and e-commerce lease-to-own solutions, dedicated to innovation and employee development.

What you will do

• Respond to technical support requests via phone, chat, email, and in-person.
• Identify, research, and resolve hardware and software technical problems.
• Manage requests for computer peripherals, laptops, desktops, and software installations.
• Facilitate user logins, account support, and system administration duties.
• Document, track, and monitor issues to ensure timely resolution.
• Escalate complex issues to next-tier support with detailed diagnostic summaries.

Requirements

• 1 to 2 years of information system experience, including 1 year working directly with PC hardware and software.
• Knowledge of concepts and procedures within a Help Desk or Service Desk environment.
• Ability to lift up to 40 lbs and perform physical tasks like walking, bending, and reaching.
• Must be able to work in a hybrid capacity at the corporate office in Draper, UT.
• Curiosity and adaptability to work with AI-enabled tools and evolving workflows.

Culture & Benefits

• Full health benefits including medical, dental, vision, and life insurance.
• Company-matched 401k and employee stock purchase program.
• Paid time off, holidays, and volunteer hours.
• Paid parental leave and tuition reimbursement.
• Supportive environment with active Employee Resource Groups.