L1 Support Specialist (Turkish)

TL;DR

L1 Support Specialist (Turkish): Providing technical assistance to retail and restaurant clients by resolving hardware and software issues with an accent on incident tracking and SLA management. Focus on troubleshooting technical faults, coordinating on-site engineer appointments, and maintaining high-quality communication with customers in Turkish and English.

Location: Must be based in Belgrade, Serbia

Company

hirify.global is a global leader in unified commerce, providing intelligent platforms and end-to-end payment solutions for the retail and restaurant industries.

What you will do

• Resolve recurring or standard hardware and software problems for customers.
• Coordinate with internal and third-party technicians to address technical issues.
• Track and report incident performance on a daily and weekly basis.
• Install, configure, and update equipment to ensure operational stability.
• Manage engineer appointment scheduling and workload distribution to meet SLAs.
• Apply diagnostic tools and troubleshooting checklists to implement remote fixes.

Requirements

• Fluent in Turkish and English (verbal and written).
• Basic PC literacy and understanding of Windows-based applications.
• Strong problem-solving, analytical, and communication skills.
• High school diploma.
• Must be located in or able to work from Belgrade, Serbia.

Culture & Benefits

• Opportunity to work for a global, NYSE-listed technology leader.
• Commitment to a globally inclusive and diverse work environment.
• Professional development through product and customer base training.
• Fair treatment and recognition based on individual performance.