Customer Success Business Unit Director (FMCG)

TL;DR

Customer Success Business Unit Director (FMCG): Leading customer success, consulting, insights, and service excellence for an FMCG industry group with an accent on client retention, commercial growth, and high-performing teams. Focus on driving transformational change with an AI mindset, influencing senior stakeholders, and expanding strategic client relationships across the UK FMCG market.

Location: Oxford, United Kingdom; onsite

Salary: £66,860 gross per year

Company

hirify.global is a consumer intelligence company delivering retail measurement, consumer insights, and advanced analytics across more than 100 markets.

What you will do

• Set the agenda for the FMCG industry group and align local execution with global strategy.
• Oversee client servicing relationships and engage senior stakeholders through thought leadership, strategic projects, and escalation support.
• Lead consultants and Industry Insights experts, building expertise and driving continuous improvement.
• Partner with Sales to protect and grow client relationships, win new business, and embed the NIQ service model.
• Drive transformational change by integrating AI into day-to-day work and leading strategic business initiatives.
• Collaborate with Sales, Operations, HR, and international teams to deliver business growth.

Requirements

• 10+ years of analytical experience in FMCG, agency-side or client-side; impulse and snacking category experience is advantageous.
• Proven experience managing, coaching, and developing high-performing teams.
• Strong knowledge of the UK FMCG market and client organizations.
• Expertise in data analysis and storytelling, with a record of delivering measurable results.
• Strong senior-level influencing, relationship-building, client account management, and change leadership skills.
• Consistent focus on delivery and a high say-do ratio.

Nice to have

• Experience with impulse and snacking FMCG categories.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program.
• AI-supported recruitment processes are governed by fairness, transparency, human oversight, and inclusion; final hiring decisions are made by humans.