AI & Experience Orchestration Director (AI)

TL;DR

AI & Experience Orchestration Director (AI): Leading strategic engagements and accelerating the adoption of AI-powered customer experience solutions with an accent on sales strategy, cross-functional orchestration, and technical positioning. Focus on driving field execution, guiding complex deal strategies, and translating business goals into impactful AI use cases.

Location: Must be legally permitted to work in Singapore. This is a hybrid role.

Company

hirify.global is a global leader in AI-powered Experience Orchestration, empowering organizations to deliver personalized customer and employee experiences at scale.

What you will do

• Lead strategic engagements and orchestrate complex opportunities across internal and external teams.
• Partner with account executives to guide deal strategy, territory planning, and pipeline creation.
• Serve as a subject matter expert, demonstrating advanced AI expertise to senior and C-level stakeholders.
• Lead customer workshops to shape AI use cases, prioritization frameworks, and pilot opportunities.
• Drive field execution of sales campaigns and enablement initiatives across the AI portfolio.
• Capture customer insights to influence product, marketing, and professional services roadmaps.

Requirements

• Must be legally permitted to work in Singapore.
• 10 to 12 years of experience in software, cloud, or AI-related roles.
• Proven capability in AI-powered customer experience and conversational AI solutions.
• Experience in sales overlay, specialist, or subject matter expert functions.
• Ability to influence without direct authority and manage multiple concurrent work streams.
• Strong critical thinking, problem-solving, and presentation skills.

Nice to have

• Experience selling leading AI solutions for customer experience or contact center transformation.

Culture & Benefits

• Collaborative and inclusive global team environment.
• Emphasis on empathy and authentic communication.
• Independence to take ownership and make a significant impact.
• Competitive benefits and perks comparable to major tech companies.