Technical Support Engineer (AI)

Location: Sydney, New South Wales, Australia (Hybrid)

Company

hirify.global develops foundational hardware, software, networking, and cloud technologies for large-scale AI deployments.

What you will do

• Provide timely and effective technical support across chat, phone, and web channels.
• Troubleshoot complex customer environments, diagnose networking issues, and deliver workarounds and resolutions within service level agreements.
• Collaborate with Software and Hardware Engineering teams to investigate issues and implement fixes.
• Track, classify, prioritize, and report on customer cases and support metrics.
• Build deep product expertise and understand customer usage patterns.
• Participate in an on-call rotation to provide 24/7 support coverage.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering, or a related field.
• At least 5 years of experience in technical support.
• Proficiency in BGP, OSPF, VxLAN, data center technologies, and network operating systems including IOS, IOS-XR, EOS, and Junos.
• Proven ability to debug and troubleshoot complex networking issues.
• Significant experience in DevOps, Network Operations, or Network Engineering within a cloud provider or enterprise-level team.

Nice to have

• Experience with SONiC or another open-source operating system.

Culture & Benefits

• Collaborative startup environment with experienced engineers.
• Opportunities to learn from specialists in hardware, software, systems, networking, and cloud development.
• Work on mission-critical technologies for next-generation AI infrastructure.
• Culture focused on collaboration, creativity, and solving challenging computer systems problems.