Conversational Design Consultant (AI)

TL;DR

Conversational Design Consultant (AI): Designing compelling contact center experiences and delivering business value through AI-powered voice and digital channels with an accent on Agentic AI and Natural Language Understanding. Focus on leading client engagements, crafting user personas, and collaborating with cross-functional teams to build scalable, data-driven conversational solutions.

Location: Must be based in Canada (Alberta, British Columbia, or Ontario only)

Company

hirify.global, Part of Accenture, is a leader in AI, Amazon, and Salesforce innovation, specializing in generative AI and Agentforce solutions to revolutionize customer workflows.

What you will do

• Design conversational speech systems and automated interactions across voice, chat, SMS, and email.
• Lead requirement gathering, ideation workshops, and client design sessions.
• Contribute to enterprise customer engagement strategies from a design and behavioral perspective.
• Analyze interaction data to identify automation opportunities and provide data-driven recommendations.
• Collaborate with architects, engineers, and QA testers to validate design objectives throughout the project lifecycle.
• Create client-facing deliverables focused on conversational interaction and experience.

Requirements

• Must be based in Alberta, British Columbia, or Ontario, Canada.
• 3+ years of experience in design or business analysis.
• Proven customer-facing consulting experience.
• Proficiency with design and process mapping tools like Lucidchart, Visio, or Draw.io.
• Ability to collaborate within cross-functional teams and present deliverables to stakeholders.
• Experience analyzing data to identify user behaviors and inform design decisions.

Nice to have

• Experience building voice user interfaces (VUI) or advanced IVR systems.
• Knowledge of Amazon Lex, Google DialogFlow, or similar conversational platforms.
• Familiarity with generative AI (LLM) systems and prompt writing.
• Experience designing solutions integrated with CRM or Case Management systems.

Culture & Benefits

• Flexible work culture that values output over hours.
• Remote-first environment with a focus on team connectivity.
• Opportunities for travel (up to 25% commitment for certain roles).
• Collaborative team environment with regular town halls and feedback loops.
• Emphasis on work-life balance and trust.