Engagement Success Expert (SaaS)

TL;DR

Engagement Success Expert (SaaS): Driving services-led growth and revenue impact across strategic enterprise accounts with an accent on professional services sales, platform adoption, and AI-enabled transformation. Focus on navigating complex enterprise environments, aligning multi-stakeholder priorities, and delivering outcome-based proposals that demonstrate ROI.

Location: Must be based in Ontario, Canada

Compensation: $140,200 – $184,100

Company

hirify.global is an AI-powered experience orchestration platform provider that connects people, systems, and data to drive customer loyalty and operational efficiency for over 8,000 organizations worldwide.

What you will do

• Own and drive professional services revenue across a defined portfolio of strategic accounts.
• Build and expand a high-quality services pipeline by identifying and advancing transformation opportunities.
• Lead services sales engagements, positioning advisory, implementation, and optimization offerings.
• Design and deliver outcome-based proposals demonstrating ROI through automation, analytics, and AI-driven CX.
• Partner with account executives and delivery leaders to align account strategy and accelerate deal progression.
• Advise executive stakeholders on transformation roadmaps, AI adoption, and governance models.

Requirements

• 5 to 7+ years of experience in SaaS or cloud software sales with professional services sales motions.
• Proven track record of owning and closing services-led revenue in complex enterprise environments.
• Experience supporting on-premises to cloud transformation and migration programs.
• Strong background in CCaaS, CX, or related enterprise software domains.
• Ability to communicate effectively with executive stakeholders and influence strategic decision-making.
• Ability to travel up to 50 percent.

Nice to have

• Experience with AI-driven platforms, automation technologies, or advanced analytics.
• Established relationships within major Canadian telecommunications providers and financial institutions.
• Demonstrated ability to expand revenue within existing accounts.

Culture & Benefits

• Comprehensive extended group health coverage.
• Generous paid time off, including vacation and personal leave.
• Retirement savings program with employer RRSP matching.
• Family-friendly benefits, including parental leave top-up and adoption assistance.
• Access to learning resources and internal mobility programs for professional growth.