EUC Engineer

TL;DR

EUC Engineer (Windows/macOS): Provide reliable end-user computing support across incidents and service requests, troubleshoot desktop and collaboration issues, and improve EUC processes, tools, and standards. Focus on first-contact resolution, Active Directory/Microsoft 365 administration, and maintaining secure, high-quality Windows and macOS desktop environments.

Location: Raffles Place - Singapore

Company

hirify.global is a FTSE 100 fintech operating across five continents, serving over 1.3m customers.

What you will do

• Provide on-site desktop support in the Singapore office and remote support to users in other locations.
• Triage and resolve incidents and service requests via ServiceNow, phone, email, chat, and monitoring tools.
• Troubleshoot end-user issues and resolve them at first contact where possible.
• Support Windows and macOS desktop environments, including device builds, deployments, maintenance, and upgrades.
• Administer and support EUC technologies such as Active Directory, Entra ID, endpoint management, and collaboration tools (e.g., Microsoft Teams).
• Coordinate workstation testing, rollouts, audio-visual systems, meeting room technology, and vendor/asset management; assist with risk and continuity management efforts in Singapore.

Requirements

• Hands-on Active Directory administration experience.
• Experience supporting Windows and macOS environments within a medium to large organisation.
• Strong knowledge of desktop hardware, operating systems, and end-user software.
• Experience supporting users in a Microsoft 365 environment.
• Experience supporting collaboration and audiovisual tools such as Microsoft Teams.
• Experience with endpoint management tools (e.g., SCCM, Intune, Jamf) and IT service management platforms such as ServiceNow.

Nice to have

• Experience supporting a mobile workforce in a secure enterprise environment.
• Exposure to supporting senior stakeholders or trading floor environments.
• Experience with endpoint security, VPN, or remote access technologies such as Zscaler.
• Experience supporting Microsoft Teams Rooms and relevant hardware.
• Relevant certifications and strong interest in technology.

Culture & Benefits

• Hybrid working model with 3 days in the office.
• Flexible working hours and work-from-home opportunities.
• Company contributions to insurance and medical plans.
• Career-focused technical and leadership training.
• Performance-based incentives and additional time off (volunteering and birthday).
• State-of-the-art office amenities and support for ESG initiatives.

Hiring process

• Application review followed by interview steps to assess technical fit and customer service mindset.
• Discussion of experience with EUC technologies and support scenarios.