Technology Support Associate (Cybersecurity)

TL;DR

Technology Support Associate (IT Support/Cybersecurity): Providing first-line technical support and systems administration for internal users with an accent on hardware, software, and network troubleshooting. Focus on implementing identity and access management, maintaining ITIL-based service operations, and ensuring corporate security compliance.

Location: Onsite in Singapore

Company

Global leader in cybersecurity protecting people, processes, and technologies with an advanced AI-native platform.

What you will do

• Provide front-line Service Desk support via tickets, email, chat, and in-person interactions.
• Troubleshoot hardware, software, and network issues, escalating complex problems to senior team members.
• Manage user accounts, permissions, and access rights using identity and access management principles.
• Install and configure computer systems, software applications, and peripherals following security best practices.
• Document incidents and solutions to maintain an accurate internal knowledge base.
• Prepare hardware for new hires and lead weekly orientation sessions.

Requirements

• Experience with Zoom, Slack, Okta, Confluence, JIRA, and ServiceNow.
• Basic knowledge of Active Directory and network protocols (DNS, DHCP, TCP/IP).
• Proficiency in Windows and macOS operating systems and Office Suite.
• Must be based in Singapore (Onsite).
• Good oral and written English communication skills.

Nice to have

• Knowledge of Linux operating system.
• Familiarity with virtualization technologies such as VMware or Hyper-V.
• Experience with network protocols, firewalls, routers, and switches.

Culture & Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation, holidays, and paid parental/adoption leaves.
• Professional development opportunities for all employees regardless of level.
• Vibrant office culture with world-class amenities.