Sales Support Specialist

TL;DR

Sales Support Specialist: Ensuring the smooth operation of the sales process by providing comprehensive support to internal teams and external customers with an accent on account management and subscription inquiries. Focus on resolving complex customer issues, coordinating with cross-functional departments, and maintaining high levels of customer satisfaction in a fast-paced environment.

Location: Must be based in Arlington, VA

Company

hirify.global provides specialized research and software solutions for business professionals.

What you will do

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist internal and external stakeholders with account, subscription, and invoice-related questions.
• Resolve customer complaints and issues professionally and efficiently.
• Coordinate with finance, legal, and commercial operations teams to meet customer needs.
• Process vendor form requests ensuring accuracy and timely submission.
• Support customer retention efforts by delivering high-quality service.

Requirements

• Minimum of three years of experience working with company products, pricing, and business systems.
• At least one year of experience as a Key Account Specialist or equivalent account management role.
• College-level coursework in business, marketing, or related fields.
• Proficiency in PC-based word processing, spreadsheet, and database software.
• Strong business communication skills and attention to detail.
• Ability to work a flexible schedule within company hours of operation.

Culture & Benefits

• Commitment to equal opportunity and non-discrimination in all phases of employment.
• Collaborative environment working across multiple internal departments.
• Focus on professional development and maintaining high performance standards.