Lead Customer Success Manager (Energy Trading)

TL;DR

Lead Customer Success Manager (Energy Trading): Serving as the primary advocate and strategist for clients in real-time energy markets with an accent on driving value from proprietary data and analytical tools. Focus on building strategic relationships, executing QBRs, and ensuring cross-functional alignment to support traders and risk managers in high-stakes environments.

Location: Onsite in London, UK

Company

A global leader in analytics, insights, and proprietary data across the energy and natural resources landscape, empowering influential organizations to navigate complex market challenges.

What you will do

• Build and nurture strategic relationships with clients focused on short-term, real-time energy markets.
• Plan and execute Quarterly Business Reviews (QBRs) and develop success plans focused on ROI.
• Create and maintain customer playbooks tailored to real-time trading workflows.
• Facilitate client onboarding and live training sessions to ensure effective tool integration.
• Drive cross-functional alignment with product, analytics, and tech teams to resolve issues and capture opportunities.
• Monitor customer health metrics and usage data to proactively mitigate churn risks.

Requirements

• Deep experience engaging with the trading community, particularly in oil, gas, and power markets.
• Strong knowledge of real-time energy markets, data use cases, and volatility drivers.
• Proven track record with QBRs, success planning, and developing scalable playbooks.
• Ability to explain technical concepts like APIs and data feeds to both technical and business stakeholders.
• Experience working in matrixed environments alongside sales, product, and support teams.
• Exceptional communication skills with the ability to translate technical data into business value.

Culture & Benefits

• Opportunity to work in a fast-evolving, impactful space shaping global energy markets.
• Supportive culture that values autonomy, collaboration, and innovation.
• Commitment to equal opportunities and inclusive workplace practices.
• Access to industry-leading insights and a global network of 2,700 experts.