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17 часов назад

Technical Application Specialist (ERP)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Malaysia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR

Technical Application Specialist (ERP): Providing technical support and troubleshooting for complex client-server software applications with an accent on SQL, web servers, and integration tools. Focus on diagnosing system failures, configuring software solutions, and ensuring high-quality customer experience in a fast-paced support environment.

Location: Kuala Lumpur, Malaysia

Company

hirify.global is a global provider of industry-specific enterprise software, leveraging data and AI to help businesses in manufacturing, distribution, and retail stay future-ready.

What you will do

  • Diagnose and troubleshoot technical issues via phone, email, and chat, documenting solutions thoroughly.
  • Manage client-server application issues involving SQL, web servers, payment terminals, and mobile devices.
  • Assist with system setup, configuration, and the use of integration tools to extend product functionality.
  • Collaborate with cross-functional teams, including sales and customer experience, to address client concerns.
  • Contribute to and maintain the department knowledge base and FAQ documentation.
  • Provide timely technical solutions while maintaining high standards of customer service.

Requirements

  • 3+ years of relevant experience in a technical support environment.
  • Strong problem-solving and troubleshooting skills with the ability to understand programming logic.
  • Knowledge of SQL and experience with SaaS or e-commerce platforms.
  • Excellent verbal and written communication skills.
  • Basic accounting knowledge is preferred.
  • Ability to work effectively in a high-volume support setting.

Culture & Benefits

  • Comprehensive health and wellness benefits.
  • Access to free LinkedIn Learning licenses and internal mentorship programs.
  • Support for career development with clear internal mobility paths.
  • Inclusive global workplace culture that values diversity and partnership.
  • Work-life balance policies built on mutual trust and support.
  • Education support programs for continued professional growth.

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