VP, Client Success

TL;DR

VP, Client Success (SaaS/Nonprofit Tech): Leading and scaling high-performing client success organizations to drive retention, expansion, and operational excellence across a large portfolio of purpose-driven organizations. Focus on enterprise-wide transformation, M&A integration, and building strategic relationships to maximize client value and organizational growth.

Location: Remote (Must be based in the US and eligible to work without sponsorship)

Company

hirify.global provides cloud-based solutions and services to over 20,000 purpose-driven nonprofits and associations, focusing on fundraising, community engagement, and operational efficiency.

What you will do

• Build and lead a high-performing team of Client Success Managers, providing mentorship and talent development.
• Manage portfolio health and drive enterprise-wide standardization of client success processes and routines.
• Collaborate with executive leadership to develop revenue strategies, including retention, expansion, and new market penetration.
• Oversee M&A integration initiatives to consolidate client success functions across acquired companies.
• Ensure service quality and compliance while managing complex escalations at the enterprise client level.
• Drive cross-functional alignment with sales, marketing, and product teams to ensure a unified approach to client engagement.

Requirements

• 10+ years of experience in Account Management or Client Success Management.
• Proven ability to lead organizations serving large portfolios (1,000+ clients) and teams of 15-20 members.
• Must be based in the United States and eligible to work without sponsorship.
• Advanced proficiency in CRM and client success platforms like Gainsight or ChurnZero.
• Strong financial acumen and experience with enterprise-level contract negotiations (MSAs, SOWs).
• Bachelor's degree or equivalent professional experience.

Nice to have

• Experience with private equity or venture capital-backed organizations.
• Expertise in international client success operations and cultural adaptation.
• Background in digital transformation leadership for client-facing functions.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) savings plan with company match.
• Employer-paid parental leave and short-term disability.
• Flexible planned paid time off and generous sick leave.
• Inclusive, purpose-driven culture with a focus on work-life balance and community involvement.