Bilingual Member Service Guide (Pharmacy)

TL;DR

Bilingual Member Service Guide (Pharmacy): Providing outreach and support to members to improve medication adherence and navigate healthcare needs with an accent on empathetic communication and problem-solving. Focus on conducting high-volume outbound calls and SMS, enrolling members in support programs, and coordinating care across clinical teams.

Location: Must be based in the USA

Salary: $22–$26/hr

Company

A healthcare company dedicated to improving the well-being of older Americans by integrating insurance, clinical care, and technology to provide a compassionate, all-in-one healthcare solution.

What you will do

• Conduct high-volume outbound outreach via phone and SMS to engage members in medication adherence programs.
• Build trust with members through empathetic, solutions-oriented conversations to identify and resolve barriers to care.
• Enroll eligible members into pharmacy, financial assistance, and care support programs.
• Coordinate with providers, pharmacies, and internal clinical teams to ensure continuity of care.
• Schedule medical appointments for high-risk members when appropriate.
• Utilize internal systems and AI-assisted tools to research member questions and document interactions accurately.

Requirements

• Must be proficient in both English and Spanish (written and verbal).
• Must be based in the USA.
• 2+ years of experience in a high-volume customer-facing, outreach, or support role.
• Ability to manage multiple systems and workflows in a fast-paced, metrics-driven environment.
• Strong verbal and written communication skills with a focus on building trust.
• Demonstrated accountability, coachability, and comfort with performance-based feedback.

Culture & Benefits

• Employer-sponsored health, dental, and vision plans with low or no premiums.
• Stock options for all employees.
• 401K program with company contributions.
• Generous paid time off and parental leave program.
• $100 monthly mobile or internet stipend.
• Bonus eligibility for all roles.