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1 день назад

Operations Support Analyst (iGaming)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Greece
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Operations Support Analyst (iGaming): Managing centralized incident communication and technical support for B2B partners with an accent on triaging production issues, monitoring systems, and coordinating incident resolution. Focus on maintaining high service standards, adhering to SLAs, and optimizing support workflows within a 24/7 global environment.

Location: Marousi, Greece (Hybrid)

Company

hirify.global is a global leader in cross-platform games and entertainment, connecting land-based and digital channels through innovative technology and a vast gaming network.

What you will do

  • Provide professional service desk support via phone, email, and Jira.
  • Triage, troubleshoot, and resolve customer issues within production environments.
  • Act as an Incident Coordinator, notifying stakeholders and escalating high-priority issues.
  • Monitor production applications, servers, and networks, responding promptly to performance alerts.
  • Maintain expert knowledge of casino and sportsbook products and internal procedures.
  • Recommend automation strategies to reduce manual workload and improve efficiency.

Requirements

  • Prior experience working with ITIL or similar process management systems.
  • Strong customer service orientation with excellent written and verbal communication skills.
  • Ability to translate technical concepts for internal and external stakeholders.
  • Strong time management skills for high-volume work environments.
  • Must be able and willing to operate in a 24/7 environment.
  • Flexibility to handle ad-hoc tasks and shift priorities as needed.

Nice to have

  • Previous experience in the Online Gaming industry.
  • Bachelor’s degree in IT or a computer-related field.
  • Relevant technical certifications.

Culture & Benefits

  • Competitive benefits package in a modern, supportive workplace.
  • Opportunities for global team collaboration and internal career mobility.
  • Flexible working arrangements.
  • Professional guidance and development opportunities to enhance career progression.

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