Software Support Engineer (Fintech)

TL;DR

Software Support Engineer (Fintech): Providing high-quality technical support for financial software solutions with an accent on incident management, T-SQL analysis, and client communication. Focus on ensuring system availability through 24x7 rotational shifts, monitoring operational environments, and resolving client issues within defined SLAs.

Location: Must be based in Greece (Athens), with hybrid/remote flexibility.

Company

A technology provider with over 25 years of experience delivering innovative software solutions for the global financial sector.

What you will do

• Provide 1st level support to clients via tickets and phone calls.
• Analyze, log, and track issues to ensure SLA compliance.
• Monitor client environments and alerting mechanisms.
• Collaborate with Service Delivery and Software Development teams.
• Activate escalation processes when critical issues occur.
• Ensure all activities comply with regulatory and anti-bribery policies.

Requirements

• Degree in Computer Science or a relevant field.
• Strong knowledge of T-SQL.
• Excellent English communication skills (verbal and written).
• Experience in client-facing roles with professional phone manner.
• Ability to work in 24x7 rotational shifts.
• High level of ownership and attention to detail.

Nice to have

• Experience with Microsoft ETL tools and IIS.
• Familiarity with digital banking products like cards, e-wallets, or mobile banking.

Culture & Benefits

• Competitive compensation with annual bonus programs.
• Private health insurance and onsite occupational doctor.
• Flexible working model with hybrid/remote benefits.
• Access to onsite gym, wellness facilities, and modern office amenities.
• Personalized annual learning and development plan with mentoring.
• Employee referral bonus and volunteering activities.