Merchant Onboarding Associate

TL;DR

Merchant Onboarding Associate: Managing the end-to-end onboarding journey for new partners on the platform with an accent on operational readiness, menu setup, and performance optimization. Focus on driving merchant success during their initial launch phase and collaborating cross-functionally to improve overall platform quality and order volume.

Location: Greece (Fluent in Greek and English required)

Company

hirify.global is a fast-growing technology company that provides a delivery platform for food and retail, operating in over 30 countries and part of the DoorDash family.

What you will do

• Manage the end-to-end onboarding process for new merchants joining the platform.
• Support merchants during their initial launch phase to ensure operational readiness.
• Provide guidance on menu setup, platform best practices, and quality improvement.
• Monitor merchant performance and advise on strategies to increase order volume.
• Collaborate with Commercial, Operations, and Support teams to ensure long-term success.
• Identify and implement process improvements to enhance the merchant experience.

Requirements

• Fluent in Greek and English required.
• Strong communication and stakeholder management skills.
• Excellent organizational and multitasking abilities.
• Solution-oriented mindset with high attention to detail.
• Ability to work independently in a fast-paced operational environment.
• Experience in onboarding, account management, or customer success is a plus.

Nice to have

• Familiarity with food delivery, marketplaces, or e-commerce environments.

Culture & Benefits

• Supportive and international team environment.
• Opportunities for career growth within a global tech company.
• Discounts on platform orders.
• Modern work equipment provided.
• Flexibility in work routine to support work-life balance.

Hiring process

• Initial contact from the Talent Acquisition team after application.
• Standard interview process to assess skills and cultural fit.