Senior Technical Support Engineer

TL;DR

Senior Technical Support Engineer: Reproducing, troubleshooting, and resolving deep technical customer issues across hirify.global Workbench and related platforms with an accent on root-cause analysis, security/permissions configuration changes, and building support tooling. Focus on driving issue lifecycles end-to-end, improving operational efficiency with playbooks and knowledge bases, and reporting via dashboards for internal issue tracking.

Location: Dallas, Texas

Salary: $117,500 - $176,500 + bonus + equity + benefits

Company

hirify.global is a data platform and technology company building AI-enabled precision health solutions.

What you will do

• Define and manage technical customer issues by reproducing and owning the issue lifecycle from start to finish.
• Project-manage new client deployment issues through resolution.
• Determine root cause by reading code; troubleshoot customer-reported issues; implement security and permissions configuration changes.
• Drive operational efficiencies by identifying process, tooling, and product improvements; create playbooks and knowledge base content.
• Create reports and dashboards for internal issue tracking.

Requirements

• 3+ years of experience with Python (or other object-oriented languages) and SQL, plus experience troubleshooting data issues.
• Cloud operations experience (e.g., creating buckets, VMs, and security access controls).
• Proficiency with GitHub and Jira.
• Strong troubleshooting and communication skills for both senior developers and non-technical customers.
• Must not require employer-sponsored work authorization now or in the future for employment in the United States.

Nice to have

• 4+ years of experience in healthcare technology.
• Experience supporting highly regulated software.
• Experience with R.
• Infrastructure-as-Code experience (e.g., Terraform, Ansible).

Culture & Benefits

• Full-time role with bonus, equity, and benefits.
• Travel expected for the position (approximately 25%).
• Opportunity to collaborate with customers, developers, architects, and operations teams to resolve complex issues.