Technical Support Engineer (Logistics)

TL;DR

Technical Support Engineer (Logistics): Providing expert-level technical support for enterprise supply chain software with an accent on database performance, system integrations, and infrastructure troubleshooting. Focus on independently resolving complex production issues, managing the full case lifecycle, and collaborating with engineering teams to ensure system reliability.

Location: Must be based in Spain (Fully Remote).

Company

hirify.global is a leader in supply chain software solutions, dedicated to streamlining operations and improving efficiency for organizations worldwide.

What you will do

• Independently diagnose and resolve complex application, database, and integration issues in production environments.
• Write and review SQL queries to validate data integrity and analyze execution plans.
• Troubleshoot API integrations, file transfers, and end-to-end system workflows.
• Manage the full case lifecycle, ensuring clear communication and timely documentation.
• Serve as an escalation point for Tier 1 support and collaborate with engineering on complex technical challenges.
• Contribute to the knowledge base and participate in on-call rotations.

Requirements

• Must be based in Spain.
• 3+ years of experience supporting enterprise applications in live environments.
• Solid experience with Microsoft SQL, including query writing and performance analysis.
• Proficiency in troubleshooting Windows Server and infrastructure components.
• Experience with system integrations (APIs, file transfers) and ITIL processes.
• Strong English communication skills (written and spoken) are required.

Culture & Benefits

• Consistent, non-rotating shift patterns to support work-life balance.
• Opportunity to work with real enterprise environments and live production data.
• Commitment to an inclusive and diverse workplace.
• Focus on professional growth and career development.
• Collaborative environment with a focus on innovation and problem-solving.