Associate Customer Care Representative

TL;DR

Associate Customer Care Representative: Handling customer inquiries via phone and email to ensure customer success with an accent on professionalism, empathy, and urgency. Focus on becoming a Subject Matter Expert on the Rocket Community platform and driving positive outcomes for global clients.

Location: Must be based in Costa Rica

Company

hirify.global is a global technology company committed to creating a diverse environment and providing innovative software solutions.

What you will do

• Deliver exceptional customer service via phone and email to global business clients.
• Process customer requests accurately and promptly, escalating issues when necessary.
• Maintain data accuracy according to established guidelines.
• Collaborate across departments to ensure effective resolutions.
• Build and maintain strong relationships with customers and colleagues.
• Participate in rotating weekend on-call shifts and provide coverage as needed.

Requirements

• Must be based in Costa Rica
• 1–2 years of customer support or engagement experience.
• English fluency is a must
• Strong research, planning, and problem-solving abilities.
• Ability to work standard business hours with occasional shift flexibility.

Nice to have

• Experience with Salesforce or other CRM platforms.
• Experience working in a large multinational software company.

Culture & Benefits

• Commitment to a diverse and inclusive work environment.
• Focus on core values: Empathy, Humanity, Trust, and Love.
• Supportive team environment with global collaboration.

Hiring process

• Background and reference checks are part of the hiring process.