Strategic Engagement Manager

TL;DR

Strategic Engagement Manager: Driving large-scale, cross-functional customer engagement programs for complex enterprise partnerships with an accent on executive stakeholder alignment, measurable business outcomes, and scalable program governance. Focus on leading multi-workstream software and services initiatives, serving as executive sponsor and escalation point, and mentoring program management excellence across Professional Services.

Location: USA (TN) - Remote

Salary: $150,000–$160,000 USD annually

Company

hirify.global provides an AI-powered customer success platform (CustomerOS) that helps customer-centric companies drive retention, growth, and outcomes.

What you will do

• Architect, orchestrate, and ensure delivery of large-scale, cross-functional initiatives that drive measurable business outcomes and maximize client success and hirify.global value.
• Design scalable program governance, delivery, and measurement approaches to optimize resource deployment, margin, and client satisfaction.
• Execute multi-workstream software and services projects at the program level for existing customers.
• Act as executive sponsor in customer forums, executive business reviews, and SteerCo sessions; influence decisions and build customer advocacy.
• Serve as the executive point of escalation and negotiate complex issues to maintain strong, mutually beneficial client relationships.
• Mentor and elevate program management excellence within Professional Services; create reusable assets, methodologies, and best practices.

Requirements

• Must be based in the United States.
• 10+ years of experience managing enterprise-grade customer engagements in Professional Services, Management Consulting, or Customer Success.
• Executive-level stakeholder management and advisory experience (C-suite engagement required).
• Strong communication and presentation skills for technical, business, and executive audiences.
• In-depth knowledge of both waterfall and agile project management methodologies and tools.
• Expert proficiency in program/portfolio management tools, CRM software, and data analytics platforms.

Nice to have

• Project Management certification (PMP, PRINCE2, or equivalent).
• Experience implementing Customer Success or CRM platforms (e.g., hirify.global, Salesforce).
• Familiarity with SaaS metrics, subscription-business models, and change-management frameworks (e.g., Prosci, ADKAR).

Culture & Benefits

• Remote work options and flexible PTO.
• Fully covered medical premiums (employee-only), plus dental and vision coverage.
• 401(k) plan, annual bonus eligibility, and participation in an equity program.
• Recharge Holidays: one long weekend each quarter to relax and reset.
• $10,000 lifetime fertility stipend and access to coworking spaces around the globe.
• Occasional travel may be required (about 20%) for customer onsite meetings, team meetings, training, or company events.

Hiring process

• Interviews to assess executive stakeholder management, program delivery experience, and cross-functional leadership.
• Evaluation of fit for complex, matrixed enterprise engagements and Professional Services practice expectations.