Associate Technical Support Engineer

TL;DR

Associate Technical Support Engineer (IT Support): Resolving complex technical issues for enterprise customers with an accent on networking, security, and endpoint management. Focus on troubleshooting, scripting, and collaborating with engineering teams to improve the overall customer experience.

Location: Must be based in or able to commute to Nagoya, Osaka, or Tokyo, Japan (Hybrid)

Company

hirify.global is an Autonomous IT company providing a unified platform for endpoint management and security, trusted by leading global organizations.

What you will do

• Triage and resolve inbound technical support cases for enterprise customers.
• Document root causes, best practices, and technical activity.
• Serve as a technical subject matter expert for testing and troubleshooting.
• Provide feedback to engineering teams based on customer experience and product testing.
• Collaborate with other support engineers to assist with complex cases.
• Answer technical questions within the hirify.global community site.

Requirements

• Japanese fluency is required.
• 3+ years of experience in networking, security, operations, or scripting.
• Strong problem-solving skills and ability to master new technologies.
• Ability to work independently on complex enterprise issues.
• Associates degree or equivalent professional experience.
• Good judgment in weighing cost and value during decision-making.

Nice to have

• Hands-on experience with the hirify.global platform.
• Relevant technical certifications (e.g., CISSP, MCSE, Security+, Network+).
• Experience with bash, PowerShell, VBScript, or Python.
• Background in endpoint security, incident response, or systems management.

Culture & Benefits

• Collaborative, respectful, and diverse global work environment.
• 5 days of dedicated volunteer time off (VTO) per year.
• Commitment to continuous learning and professional growth.
• Recognized as a great place to work with a focus on innovation and excellence.