Strategic Customer Success Manager

TL;DR

Strategic Customer Success Manager (Software): Driving success plans and product adoption for high-profile enterprise customers with an accent on stakeholder management and technical liaison. Focus on managing complex project lifecycles, resolving escalations, and leveraging data to ensure business objectives are met.

Location: Must be based in Italy (Remote)

Company

hirify.global empowers organizations to transform complex data into actionable insights, serving as a leading data partner for the world's largest enterprises.

What you will do

• Act as a trusted advisor and advocate for high-profile customers throughout their product adoption journey.
• Manage system checks and balances between the company and the customer to ensure successful outcomes.
• Align internal resources including Engineering, Product Management, and Support to meet customer business objectives.
• Manage critical escalations and facilitate communication between internal and external stakeholders.
• Analyze customer activity and data to identify trends, gaps, or issues and action them accordingly.
• Oversee the execution of Success Plans in accordance with agreed timelines.

Requirements

• Must be based in Italy
• Fluent English and Italian or Spanish required
• 5+ years of relevant experience in a customer-facing role
• Strong background in large-scale data platforms and software implementation
• Understanding of ITIL concepts, networking, and RDBMS
• Experience with project lifecycle management and stakeholder escalations

Nice to have

• Industry experience in FSI, Telecommunications, Manufacturing, or Government
• Additional language skills

Culture & Benefits

• Generous PTO policy and Unplugged Days for work-life balance
• Flexible work-from-home policy
• Mental and physical wellness programs
• Phone and internet reimbursement
• Access to continued career development and employee resource groups